Swansway Chester Jeep

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Reviews about Swansway Chester Jeep

• Catrin Pritchard

  14.07.2018
  ★ ☆ ☆ ☆ ☆
  Worst experience purchasing a car!
  
  I had researched the Grand Cherokee before visiting and had decided more or less that I wanted the car. It was just a case of choosing the right one.
  
  When I asked the salesman to show me what the car could do ( performance wise) he informed me that it had "a pretty interior" !! I kid you not and yes I am female. The test drive was a joke.
  
  Upon returning to the garage I investigated the car further myself and decided to purchase. The car sold itself. The process however was one issue after the other.
  
  When I went to pick up the car I actually refused to complete the sale due to the poor quality of care given to the valet, inside and out even though I had paid for GuardX which had allegedly been applied that morning. I stuck to my guns and insisted that they rectify which in fairness they did. I eventually picked up my car and have been more than impressed with it.
  
  I emailed the managers to share my disappointment (trust me there were numerous points raised many of which I haven't mentioned here) - not even a reply acknowledging my email. I did receive an apology 5 minutes before completing the sale from a sales manager . I am still waiting for the promised follow up call to purchase service plan and tyre/ alloy insurance.
  
  I had promised myself that I would never set foot in this garage again but unfortunately the car's batter has failed ( worryingly ) and I have had to return. The car is still under warranty and the service provided by the partners NOT JEEP CHESTER is excellent. The communication from the service department - not too good. Hoping for a phone call in the morning to confirm my car is ready and an explanation as to why/how the battery failed. I wait with baited breath as I was promised a phone call first thing this morning- I phoned them for an update at 14:20!! . After this review I might even be treated to an even colder shoulder who knows!
  
  I am giving this one star as I have to say the emails during the purchase period were regular and informative.
  
  Update: car all sorted. Was asked by 3 members of staff if I was being helped whilst standing at the desk for 20 minutes, when I replied "no" nobody came out to help! Finally Britt turned up was very pleasant she called Chris ( a mechanic) to come and speak to me who was very helpful.

About swanswaygarages.com

New and Used Car Search | Car Dealers | Swansway Group
Official car dealer for 14 car brands in 23 locations across North West England and Wales, offering new and used car sales, parts and servicing.

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